Subject: Ticket Assigned - Conversation with jalilah
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 10:28:02 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jalilah jalilah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jalilah Bot:  Hi Jalilah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581186617            12:05 PM, 01st Nov                   Shivani                    Hi Jalilah, Thank you for contacting us. My name is Shivani. How may I help you?           12:06 PM, 01st Nov                   Shivani              
       Please share your query so I can assist you with.           12:08 PM, 01st Nov                     jalilah                    Hello           12:08 PM, 01st Nov                     jalilah                    I have the same issue with max           12:09 PM, 01st Nov                     jalilah                    I cant access my account           12:09 PM, 01st Nov                   Shivani                    We would like you to clear the cookies of your browser. Also, try to use app and check your network connectivity. You can also reinstall or update your application.           12:11 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:13 PM, 01st Nov                     jalilah                    Yes           12:14 PM, 01st Nov                     jalilah                    I was saying i have the same issue with max app           12:14 PM, 01st Nov                     jalilah             
        I cant access my account           12:14 PM, 01st Nov                   Shivani                    Thank you for confirming us.           12:15 PM, 01st Nov                   Shivani                    [email-masked]           12:15 PM, 01st Nov                   Shivani                    Is this the correct email address?           12:15 PM, 01st Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 01st Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:21 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1637361