Subject: Ticket Assigned - Conversation with engy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 09:36:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with engy engy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  engy Bot:  Hi Engy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8213544210 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96560764825            01:27 PM, 11th Nov                   Shivani                  
   Hi Engy, Thank you for contacting us. My name is Shivani. How may I help you?           01:28 PM, 11th Nov                     engy                    Ok           01:30 PM, 11th Nov                   Shivani                    Please share your query so I can assist you with.           01:33 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:34 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:36 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675748