Subject: Ticket Assigned - Conversation with mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 09:29:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0559109870            01:22 PM, 11th Nov                   Shivani                    Hi Mahmoud, Thank you for contacting us. My name is Shivani. How may I help you?           01:23 PM, 11th Nov                     mahmoud                    I have some return items I need to cancel the return and return it from the store           01:24 PM, 11th Nov                     mahmoud                    Can be??           01:24 PM, 11th Nov                   Shivani                    Kindly share the order number.           01:24 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:27 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:29 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675715