Subject: Ticket Assigned - Conversation with joan naava
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 09:09:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan naava joan naava                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Joan Naava ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:22 PM, 11th Nov                     joan naava                    Hei you told me to share my email adress           12:22 PM, 11th Nov                     joan naava                    [email-masked]           12:23 PM, 11th Nov                   Shivani                    Hi Joan, Thank you for contacting us. My name is Shivani. How may I help you?           12:24 PM, 11th Nov                     joan naava                    I cant do the return process without an account so am trying to figure it out but they are rejecting my reset password they keep on telling me to enter vaild user name and password why i need ur help           12:26 PM, 11th Nov                   Shivani                    Kindly share the order number.           12:27 PM, 11th Nov                     joan naava                    Okay           12:27 PM, 11th Nov                     joan naava                    96130060022           12:28 PM, 11th Nov                   Shivani                    Thank you for the order number.           12:29 PM, 11th Nov                     joan naava                    I cant go to order history without and account right           12:29 PM, 11th Nov                     joan naava                    Thats my problem           12:30 PM, 11th Nov                   Shivani                    I would like to inform you that either you can return the item at store or I can raised a return request for the items on your behalf.           12:30 PM, 11th Nov                     joan naava                    Am not near any store please           12:31 PM, 11th Nov                     joan naava                    Raise for me my complaint           12:32 PM, 11th Nov                   Shivani                    Kindly share the name of the item which you want to return so I can create return request.           12:32 PM, 11th Nov                     joan naava                    I just want to change the size of some shoes           12:32 PM, 11th Nov                     joan naava                    Okay           12:32 PM, 11th Nov                     joan naava                    A minute           12:32 PM, 11th Nov                     joan naava                    Do i have write here           12:33 PM, 11th Nov                     joan naava                    The details           12:33 PM, 11th Nov                   Shivani                    I would like to inform you as per the policy, we do not offer online exchange of any items.           12:33 PM, 11th Nov                   Shivani                    Yes, please share the details of the item here.           12:34 PM, 11th Nov                     joan naava                    Okay           12:34 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:38 PM, 11th Nov                     joan naava                    Am here           12:38 PM, 11th Nov                   Shivani                    Kindly share the the item details.           12:39 PM, 11th Nov                     joan naava                    Shoe express  strappy sandals with block heels, shoe express low Ankle sneakers with lace up closure and shoe mart loafers with metal accent           12:40 PM, 11th Nov                     joan naava                    Those three items           12:41 PM, 11th Nov                   Shivani                    Thank you for confirming.           12:41 PM, 11th Nov                   Shivani                    May I request you to please stay on-hold           12:42 PM, 11th Nov                     joan naava                    Okay please           12:42 PM, 11th Nov                   Shivani                    Thank you for holding up            12:47 PM, 11th Nov                   Shivani                    I have created a return request for all 3 items and our courier team will contact you you soon to arrange the collection.           12:49 PM, 11th Nov                     joan naava                    Thank you soo much           12:49 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            12:49 PM, 11th Nov                     joan naava                    So how will i get the new items after changing them will have to reorder           12:51 PM, 11th Nov                   Manish                   Once the item will returned back to warehouse, we wil\l process refund for the same.           12:53 PM, 11th Nov                   Manish                   I would request you to please place a new order again with us with the desired size.           12:53 PM, 11th Nov                     joan naava                    Okay please           12:54 PM, 11th Nov                   Manish                   Is there anything else I can help you with?            12:54 PM, 11th Nov                     joan naava                    But still i can change the items and get a different one with the same price           12:55 PM, 11th Nov                   Shivani                    I am sorry to inform you that we do not offer exchange of the item.           12:55 PM, 11th Nov                   Shivani                    Only return and refund can be done.           12:57 PM, 11th Nov                     joan naava                    Okay that means you change only size           12:58 PM, 11th Nov                   Shivani                    Yes, we offer only sizing issue only on store.           12:58 PM, 11th Nov                     joan naava                    How changing colour           01:00 PM, 11th Nov                   Shivani                    As per our return policy, we do not offer exchange of the item.           01:01 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            01:03 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:05 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:09 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675610