Subject: Ticket Assigned - Conversation with shamim ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 08:28:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shamim ahmad shamim ahmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shamim ahmad Bot:  Hi Shamim Ahmad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581754020            12:07 PM, 11th Nov                   Shivani                    Hi Shamim, Thank you for contacting us. My name is Shivani. How may I help you?           12:08 PM, 11th Nov                     shamim ahmad                    Sir I am Returns Oder but not coming many           12:09 PM, 11th Nov                     shamim ahmad                    Why           12:10 PM, 11th Nov                   Shivani                    Kindly share the order number.           12:10 PM, 11th Nov                     shamim ahmad                    Order no 6237143970           12:11 PM, 11th Nov                   Shivani                    Thank you for the order number.           12:14 PM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:14 PM, 11th Nov                     shamim ahmad                    Ok           12:15 PM, 11th Nov                   Shivani                    Thank you for holding up            12:17 PM, 11th Nov                     shamim ahmad                    Yes           12:18 PM, 11th Nov                   Shivani                    Please confirm have you returned the item to the courier team.           12:18 PM, 11th Nov                     shamim ahmad                    ara mez           12:19 PM, 11th Nov                     shamim ahmad                    Sorry           12:20 PM, 11th Nov                     shamim ahmad                    Aramex           12:20 PM, 11th Nov                   Shivani                    Thank you for confirming.           12:20 PM, 11th Nov                     shamim ahmad                    I will give 4 November           12:21 PM, 11th Nov                   Shivani                    I have checked and your item has been returned back to warehouse on 9 Nov, 2020.           12:22 PM, 11th Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:23 PM, 11th Nov                     shamim ahmad                    Ok but my money           12:23 PM, 11th Nov                   Shivani                    Once the refund is processed the amount you paid online will be refunded to your my credit wallet in 24 hours.           12:24 PM, 11th Nov                     shamim ahmad                    Thanx           12:25 PM, 11th Nov                   Shivani                    You're most welcome.           12:25 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            12:25 PM, 11th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:28 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675427