Subject: Ticket Assigned - Conversation with abdul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 08:21:46 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:00 PM, 11th Nov                   Shivani                    Hi Abdul, Thank you for contacting us. My name is Shivani. How may I help you?           12:01 PM, 11th Nov                     abdul                    I handed over the returns to the courier service,  for orders 6226563671&6226554343 still i didn't receive any refund for this           12:01 PM, 11th Nov                     abdul                    I very much disappointed from your service           12:02 PM, 11th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           12:02 PM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:02 PM, 11th Nov                     abdul                    Please           12:03 PM, 11th Nov                   Shivani                    Thank you for holding up            12:05 PM, 11th Nov                   Shivani                    I would like to inform you that we have already forwarded your refund issue to our team and we are working on your issue.           12:07 PM, 11th Nov                     abdul                    How long they are working i don't know           12:08 PM, 11th Nov                     abdul                    Since a month I'm getting same reply from your side           12:08 PM, 11th Nov                     abdul                    Very disappointed           12:09 PM, 11th Nov                   Shivani                    I understand your concern and we are closely working on your issue and we will get back to you via email.           12:09 PM, 11th Nov                   Shivani                    Please allow us some more time to resolve it on priority.           12:11 PM, 11th Nov                     abdul                    Please finalize this issue asap please           12:11 PM, 11th Nov                     abdul                    I don't don't want to get back back to you guys again           12:11 PM, 11th Nov                     abdul                    Very bad coordination           12:12 PM, 11th Nov                     abdul                    I was not expecting I'll face this with center point           12:13 PM, 11th Nov                   Shivani                    I will again forward your issue to our team and we will try to get back to you soon via email.           12:15 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            12:17 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:21 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675402