Subject: Ticket Assigned - Conversation with joan naava
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 08:21:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan naava joan naava                    Bot:  Hi again! Bot:  Please enter your name Customer:  joan naava Bot:  Hi Joan Naava ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 11th Nov                     joan naava                    Okay           12:05 PM, 11th Nov                   Shivani                    Hi Joan, Thank you for contacting us. My name is Shivani. How may I help you?           12:07 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:10 PM, 11th Nov                     joan naava                    I have a question, i have to be with an account if am to do the return process but am trying to open an account on ur app and they are rejecting my email yet its mine coz by password and i have tried to reset the password again they are telling to enter vaild user name and password           12:10 PM, 11th Nov                   Shivani                    I request you to please try to reset your password by clicking on the forgot password option.           12:13 PM, 11th Nov                     joan naava                    I have done it but they are telling me to enter vaild user name and password           12:14 PM, 11th Nov                     joan naava                    I dont get it           12:14 PM, 11th Nov                     joan naava                    Whenever i try to put a new password they tell me to enter vaild user name and password           12:15 PM, 11th Nov                   Shivani                    Kindly share your registered email address.           12:17 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:21 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675401