Subject: Ticket Assigned - Conversation with ilyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 08:13:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ilyas ilyas                    Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613315053 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971527843834            12:01 PM, 11th Nov                   Shivani                    Hi Ilyas, Thank you for contacting us. My name is Shivani. How may I help you?           12:02 PM, 11th Nov                     ilyas                    9613315053Whats the status           12:02 PM, 11th Nov                     ilyas                    When can i collect it from centrepoint city mall           12:02 PM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:03 PM, 11th Nov                     ilyas                    K           12:04 PM, 11th Nov                   Shivani                    Thank you for holding up            12:05 PM, 11th Nov                   Shivani                    I can see that your order has been placed successfully on 10 Nov, 2020 and it will take 2 - 3 working days to make it ready for pick up.           12:07 PM, 11th Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           12:10 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            12:10 PM, 11th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:11 PM, 11th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:13 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675373