Subject: Ticket Assigned - Conversation with kripa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 08:08:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kripa kripa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kripa Bot:  Hi Kripa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552141030            11:56 AM, 11th Nov                   Shivani                    Hi Kripa, Thank you for contacting us. My name is Shivani. How may I help you?           11:56 AM, 11th Nov                     kripa                    Hai           11:56 AM, 11th Nov                     kripa                    Order no 9611073298           11:57 AM, 11th Nov                     kripa                    I have requested for a return           11:57 AM, 11th Nov                     kripa                    but no updates till now           11:57 AM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:58 AM, 11th Nov                     kripa                    sure           11:58 AM, 11th Nov                   Shivani                    Thank you for holding up            12:00 PM, 11th Nov                   Shivani                    I can see that you have already created a return request for the item on 3 Nov, 2020           12:00 PM, 11th Nov                   Shivani                    Our courier team will contact you in 7 -  10 working days for the collection.           12:00 PM, 11th Nov                     kripa                    Ya.. today is 9th day           12:01 PM, 11th Nov                   Shivani                    Please note Friday and Saturday are considered as non working days.           12:03 PM, 11th Nov                     kripa                    okay..noted           12:03 PM, 11th Nov                     kripa                    I will wait           12:03 PM, 11th Nov                     kripa                    thank you           12:03 PM, 11th Nov                   Shivani                    You're most welcome.           12:04 PM, 11th Nov                   Shivani                    Is there anything else I can help you with?            12:04 PM, 11th Nov                     kripa                    No Thank you           12:07 PM, 11th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:08 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675350