Subject: Ticket Assigned - Conversation with taalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 07:55:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taalia taalia                    Bot:  Hi again! Bot:  Please enter your name Customer:  taalia Bot:  Hi Taalia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237764143 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:21 AM, 11th Nov                   Shivani                    Hi Taalia, Thank you for contacting us. My name is Shivani. How may I help you?           11:21 AM, 11th Nov                     taalia                    hi.. its been more than week since i recieved my order and i want to go to store to get my refund...but my order is not being updates to delivered           11:22 AM, 11th Nov                     taalia                    6237764143           11:23 AM, 11th Nov                   Shivani                    Thank you for holding up            11:23 AM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:23 AM, 11th Nov                     taalia                    i have contacted centrpoint agent Manish 6 times before today and he said it should be updated after 24 hrs..he said this each time but it hasnt been updated for so long now           11:24 AM, 11th Nov                     taalia                    and i want my refund           11:24 AM, 11th Nov                   Shivani                    Thank you for holding up            11:26 AM, 11th Nov                     taalia                    hello?           11:29 AM, 11th Nov                   Shivani                    I have checked and I would like to inform we have already created a return request on 8 Nov, 2020.           11:30 AM, 11th Nov                     taalia                    yes but i want to return items in store           11:30 AM, 11th Nov                   Shivani                    Thank you for confirming us.           11:30 AM, 11th Nov                     taalia                    and Manish told me that i have to wait for the update to order to delivered before i can go in store to return           11:30 AM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:33 AM, 11th Nov                   Shivani                    I have checked and your order status update request has been forwarded to our concerned team.           11:36 AM, 11th Nov                   Shivani                    We will update the order status as soon as possible.           11:36 AM, 11th Nov                     taalia                    how many hours or days will it take?           11:36 AM, 11th Nov                     taalia                    what takes so long to update??           11:37 AM, 11th Nov                     taalia                    im waiting for so long now           11:37 AM, 11th Nov                     taalia                    this is a very bad experience           11:37 AM, 11th Nov                     taalia                    after how many hours can i expect the update?           11:37 AM, 11th Nov                   Shivani                    We have already forwarded your request to our team.           11:38 AM, 11th Nov                     taalia                    yeah so how long should i wait??           11:38 AM, 11th Nov                   Shivani                    We are closely monitoring your issue and please allow us 48 - 72 hours to update the order status.           11:40 AM, 11th Nov                     taalia                    daily im spending more than an hour just to chat to an agent because i want my refund..this is so unfair           11:40 AM, 11th Nov                     taalia                    3 days?? are you kidding me           11:41 AM, 11th Nov                   Shivani                    I understand your concern and our team is working on your issue.           11:42 AM, 11th Nov                     taalia                    the other agent used to say the same           11:43 AM, 11th Nov                   Shivani                    We would like to inform you that we have already asked for the update on your issue.           11:45 AM, 11th Nov                     taalia                    can i seriously expect the update? it WILL happen right?           11:45 AM, 11th Nov                   Shivani                    Please give us 24 hours to get back top you regarding your issue.           11:47 AM, 11th Nov                     taalia                    will the update happen 100% or not??           11:47 AM, 11th Nov                     taalia                    even if its after another week the update WILL happen??           11:49 AM, 11th Nov                   Shivani                    I will get back within 24 hours with an update regarding the order status.           11:51 AM, 11th Nov                     taalia                    through an email???           11:51 AM, 11th Nov                   Shivani                    Yes, we will get back to you via email.           11:51 AM, 11th Nov                   Shivani                    [email-masked]           11:51 AM, 11th Nov                   Shivani                    Is this your correct email address?           11:51 AM, 11th Nov                     taalia                    ok then bye.... i will be waiting eagerly for the update           11:52 AM, 11th Nov                     taalia                    yes its correct           11:52 AM, 11th Nov                   Shivani                    Thank you for confirming.           11:53 AM, 11th Nov                   Shivani                    Is there anything else I can help you with?            11:53 AM, 11th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:54 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675297