Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 07:44:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240897495 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581011890            11:31 AM, 11th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:33 AM, 11th Nov                     hello                    Hi           11:33 AM, 11th Nov                     hello                    Last night I shopping online           11:33 AM, 11th Nov                     hello                    It's my first time experience           11:33 AM, 11th Nov                     hello                    I want to know is my order is ready anytime I can pick from store or you will message me when it's ready           11:34 AM, 11th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:35 AM, 11th Nov                     hello                    OK           11:35 AM, 11th Nov                   Shivani                    Thank you for holding up            11:38 AM, 11th Nov                   Shivani                    We can see that your order has been placed successfully on 10 Nov, 2020 and it will take 3 - 5 working days to make it ready for pick up.           11:38 AM, 11th Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           11:40 AM, 11th Nov                     hello                    Ok           11:41 AM, 11th Nov                     hello                    Thank you for helping           11:41 AM, 11th Nov                   Shivani                    You're most welcome.           11:41 AM, 11th Nov                   Shivani                    Is there anything else I can help you with?            11:41 AM, 11th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:44 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675257