Subject: Ticket Assigned - Conversation with vanessa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 07:24:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanessa vanessa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vanessa Bot:  Hi Vanessa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505064386            11:17 AM, 11th Nov                   Shivani                    Hi Vanessa, Thank you for contacting us. My name is Shivani. How may I help you?           11:17 AM, 11th Nov                   Shivani                    Please share your query so I can assist you with.           11:21 AM, 11th Nov                   Shivani                    Sorry I did not receive any response from
  you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:24 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1675171