Subject: Ticket Assigned - Conversation with venkatesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 14:31:28 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with venkatesh venkatesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  venkatesh Bot:  Hi Venkatesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613190100 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581656595            06:05 PM, 10th Nov                   Shivani                    Hi  Venkatesh, Thank you for contacting us. My name is Shivani. How may I help you?           06:06 PM, 10th Nov                     venkatesh                    I have to know order when I get           06:07 PM, 10th Nov                     venkatesh                    9613190100           06:07 PM, 10th Nov                     venkatesh                    Hello Shivani are u there           06:10 PM, 10th Nov                   Shivani                    I am sorry for the delay.           06:10 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:10 PM, 10th Nov                     venkatesh                    Ok           06:10 PM, 10th Nov                   Shivani                    Thank you for holding up            06:12 PM, 10th Nov                   Shivani                    We can see that your order has been placed successfully on 9 Nov, 2020 and it will take 2 - 3 working days to make it ready for pick up.           06:13 PM, 10th Nov                     venkatesh                    Ok I think one day nothing intemated           06:14 PM, 10th Nov                     venkatesh                    How can I cancel my order...           06:14 PM, 10th Nov                     venkatesh                    Becoz I need that by today..           06:14 PM, 10th Nov                   Shivani                    I am sorry to inform you that we can cancel this order at the moment.           06:17 PM, 10th Nov                     venkatesh                    Ya plz do for me cancel that           06:18 PM, 10th Nov                   Shivani                    The order status is READY_TO_SHIPPED right now.           06:18 PM, 10th Nov                     venkatesh                    Oh really can it Now in ur shop           06:19 PM, 10th Nov                     venkatesh                    Hello plz confirm can get by before 7.30 pm or otherwise plz cancel the order           06:20 PM, 10th Nov                   Shivani                    The order status is ready to be shipped it is still in our warehouse.           06:23 PM, 10th Nov                     venkatesh                    Okk plz cancel the order           06:24 PM, 10th Nov                   Shivani                    I am sorry to inform you that we can not cancel this order at the moment.           06:26 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:28 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:31 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672926