Subject: Ticket Assigned - Conversation with shruti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 14:28:36 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shruti shruti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shruti Bot:  Hi Shruti ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612890745 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  502473710            06:07 PM, 10th Nov                   Shivani                    Hi Shruti, Thank you for contacting us. My name is Shivani. How may I help you?           06:08 PM, 10th Nov                     shruti                    Hi           06:08 PM, 10th Nov                     shruti                    I keed update on my order           06:08 PM, 10th Nov                     shruti                    ????           06:10 PM, 10th Nov                     shruti                    Can anybody reply           06:10 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:10 PM, 10th Nov                     shruti                    Ok           06:10 PM, 10th Nov                   Shivani                    Thank you for holding up            06:13 PM, 10th Nov                     shruti                    Ok           06:13 PM, 10th Nov                   Shivani                    I would like to inform you that your order has already been shipped from our warehouse.           06:14 PM, 10th Nov                     shruti                    It was supposed too be delivered today           06:14 PM, 10th Nov                   Shivani                    You can now track it using tracking number #FP110920001190 here at           06:14 PM, 10th Nov                   Shivani                    https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC02241000381&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           06:14 PM, 10th Nov                   Shivani                    Our courier partner will contact you to arrange a time for delivery.           06:14 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            06:14 PM, 10th Nov                     shruti                    I think h didn't read my msg           06:15 PM, 10th Nov                     shruti                    My order was supposed to be delivered today           06:15 PM, 10th Nov                     shruti                    ?????           06:16 PM, 10th Nov                     shruti                    Can anyone reply me           06:17 PM, 10th Nov                     shruti                    WILL ANYONE REPLY ME NOW           06:18 PM, 10th Nov                   Shivani                    Kindly share your complete address and contact number so I can forward your issue to our team.           06:19 PM, 10th Nov                     shruti                    207/2nd floor, addiya r building, Shikh Zayed roa med,           06:19 PM, 10th Nov                     shruti                    Can you arrange a call now           06:20 PM, 10th Nov                     shruti                    502473710           06:20 PM, 10th Nov                   Shivani                    Thank you for the details.           06:22 PM, 10th Nov                   Shivani                    I will forward your issue to our team and will get back to you on email.           06:25 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            06:26 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:28 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672908