Subject: Ticket Assigned - Conversation with joan naava
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 14:25:15 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan naava joan naava                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joan naava Bot:  Hi Joan Naava ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613006022 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0565227988            06:06 PM, 10th Nov                   S
 hivani                    Hi Joan, Thank you for contacting us. My name is Shivani. How may I help you?           06:07 PM, 10th Nov                     joan naava                    I recieved my order today but i want return some shoes back because they gave me a different one           06:09 PM, 10th Nov                     joan naava                    They gave different shoes and also i want to change the size please           06:10 PM, 10th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           06:11 PM, 10th Nov                   Shivani                    Kindly share the image of the wrong item delivered.           06:11 PM, 10th Nov                     joan naava                    Okay           06:11 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:16 PM, 10th Nov                     joan naava                    Am sorry
  i left the shoes at my work place           06:19 PM, 10th Nov                   Shivani                    I request you to please share the image of the wrong delivered item on the email [email-masked]           06:21 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:24 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:25 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672895