Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 13:59:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96567002607            05:43 PM, 10th Nov                     hi                    ok           05:43 PM, 10th Nov                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. How may I help you?           05:44 PM, 10th Nov                     hi                    hi           05:44 PM, 10th Nov                     hi                    ishaan i had a return on 2nd november           05:45 PM, 10th Nov                     hi                    amount is still not credited           05:45 PM, 10th Nov                     hi                    can you please check           05:45 PM, 10th Nov                     hi                    8210312202           05:45 PM, 10th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           05:46 PM, 10th Nov                     hi                    ok           05:48 PM, 10th Nov                   Shivani                    Thank you for holding up            05:54 PM, 10th Nov                     hi                    hi           05:54 PM, 10th Nov                     hi                    by when can i expect it           05:54 PM, 10th Nov                   Shivani                    I have checked and your refund has already been processed in your my credit wallet.           05:55 PM, 10th Nov                     hi                    but it doesnt shows           05:55 PM, 10th Nov                   Shivani                    You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:55 PM, 10th Nov                   Shivani                    I have checked and you have KWD 3 in your my credit.           05:56 PM, 10th Nov                     hi                             05:56 PM, 10th Nov                   Shivani                    Kindly clear your browser cookies and then try to reload it.           05:57 PM, 10th Nov                     hi                    k           05:58 PM, 10th Nov                     hi                    thank you for the updates           05:58 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            05:58 PM, 10th Nov                     hi                    no thats it           05:58 PM, 10th Nov                     hi                    thank you very much :)           05:58 PM, 10th Nov                   Shivani                    You're most welcome It was a pleasure assisting you. Thank you for contacting us.           05:59 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672767