Subject: Ticket Assigned - Conversation with mariyah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 11:16:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariyah mariyah                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mariyah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231142706 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:56 PM, 10th Nov                   Shivani                    Hi Mariyah, Thank you for cont
 acting us. My name is Shivani. How may I help you?           03:07 PM, 10th Nov                   Shivani                    Please share your query so I can assist you with.           03:12 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:15 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:16 PM, 10th Nov                     mariyah                    Hi           03:16 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672008