Subject: Ticket Assigned - Conversation with huzefa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 11:07:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huzefa huzefa                    Bot:  Hi again! Bot:  Please enter your name Customer:  huzefa Bot:  Hi Huzefa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612424398 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:49 PM, 10th Nov                   Shivani                    Hi Huzefa, Thank you for contacting us. My name is Shivani. How may I help you?           02:50 PM, 10th Nov                     huzefa                    I ordered on 6th nov n 2dy is 10th nov still n to yet delivered           02:52 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:53 PM, 10th Nov                     huzefa                    M in status it shwg onli processing           02:53 PM, 10th Nov                     huzefa                    Inside d details ven I track d order ...it shws out for delivery bt nt yet delivered           02:54 PM, 10th Nov                     huzefa                    My b4 order was delivered in widin 24hrs n this is rder is takg 3-5 dys           02:55 PM, 10th Nov                     huzefa                    Order*           02:56 PM, 10th Nov                   Shivani                    Thank you for holding up            02:58 PM, 10th Nov                     huzefa                    Plz rply fst           02:59 PM, 10th Nov                   Shivani                    As per our record your order is out for delivery.           03:00 PM, 10th Nov                   Shivani                    Our courier team will contact you on #+971522149550 to arrange the delivery.           03:00 PM, 10th Nov                     huzefa                    Ok           03:01 PM, 10th Nov                     huzefa                    Hope it delivered 2dy           03:01 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            03:02 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:03 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:07 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671956