Subject: Ticket Assigned - Conversation with rochille
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 11:07:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rochille rochille                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi good day maam /sir Bot:  Please enter your name Customer:  rochille Bot:  Hi Rochille ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6239929067 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560024909            02:46 PM, 10th Nov                     rochille                    thank you.. because the status is delivered already but I didn't receive any call and I did not receive my order yey           02:47 PM, 10th Nov                     rochille                    yet           02:47 PM, 10th Nov                     rochille                             02:48 PM, 10th Nov                   Shivani                    Hi Rochille, Thank you for contacting us. My name is Shivani. How may I help you?           02:48 PM, 10th Nov                     rochille                    hi sir.. I check the status of my order and it states that it was delivered.. but I didn't receive any item yet nor receive call from Centerpoint           02:49 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:52 PM, 10th Nov                   Shivani                    Thank you for holding up            02:55 PM, 10th Nov                   Shivani                    I have checked and our team contacted you on #+966560024909 and delivered your order on 9 Nov, 2020.           02:56 PM, 10th Nov                     rochille                    I didn't receive any order sir           02:57 PM, 10th Nov                     rochille                    I paid it thru my credit card??           02:58 PM, 10th Nov                     rochille                             02:59 PM, 10th Nov                   Shivani                    966560024909 is this your correct contact number?           02:59 PM, 10th Nov                     rochille                    yes           03:00 PM, 10th Nov                     rochille                    can you track sir what number call me on 09/11? because I had missed call only           03:01 PM, 10th Nov                     rochille                    I'm at work yesterday           03:01 PM, 10th Nov                   Shivani                    Thank you for confirming           03:02 PM, 10th Nov                   Shivani                    I will forward your issue to our concern team. Once we will get any update we will get back to you.           03:02 PM, 10th Nov                   Shivani                    I will get back to you via email once get any update from our team.           03:02 PM, 10th Nov                     rochille                    okay sir. thank you. and my expected delivery date is on 12/11           03:03 PM, 10th Nov                     rochille                             03:03 PM, 10th Nov                   Shivani                    You're most welcome.           03:04 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            03:04 PM, 10th Nov                     rochille                    that's all sir.. because that item was paid already           03:06 PM, 10th Nov                     rochille                    thank you so much           03:06 PM, 10th Nov                   Shivani                    I understand you concern and I will try my best to resolve your issue.           03:06 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:06 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671953