Subject: Ticket Assigned - Conversation with basma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:54:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basma basma                    Bot:  Hi again! Bot:  Please enter your name Customer:  basma Bot:  Hi Basma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:34 PM, 10th Nov                   Shivani                    Hi Basma, Thank you for contacting us. My name is Shivani. How may I help you?           02:35 PM, 10th Nov                     basma                    Hi shivani. I have a return request for my order no #6228401838           02:35 PM, 10th Nov                     basma                    I filed it on 2nd November           02:36 PM, 10th Nov                     basma                    Still no email or contact from courier           02:36 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:36 PM, 10th Nov                     basma                    Sure           02:36 PM, 10th Nov                   Shivani                    We can see that you have created a return request for the item on 2 Nov, 2020.           02:39 PM, 10th Nov                   Shivani                    Our courier team will contact you in 7 - 10  working days for the collection under the tracking id #46376119440.           02:39 PM, 10th Nov                     basma                    May u know if they don't contact me what's the next step           02:41 PM, 10th Nov                     basma                    Cuz I feel I will be stuck with these items           02:41 PM, 10th Nov                   Shivani                    I will forward your collection issue to our team and will get back to you via email.           02:43 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:44 PM, 10th Nov                     basma                    I m asking u whats the next step incase the courier doesn't colle t them in 10 days           02:45 PM, 10th Nov                     basma                    It's already 7 days           02:46 PM, 10th Nov                   Shivani                    I will forward your collection issue to our courier team and ask them to collect the item as soon as possible.           02:48 PM, 10th Nov                     basma                    R u getting me?           02:48 PM, 10th Nov                   Shivani                    Kindly share your contact number and complete address.           02:49 PM, 10th Nov                   Shivani                    Yes           02:49 PM, 10th Nov                     basma                    0558766709           02:49 PM, 10th Nov                     basma                    Near 8104 Al Abbas Ibn Al Ahnif, Al Mursilat12464 https://maps.google.com/?q=24.756233,46.694665           02:52 PM, 10th Nov                   Shivani                    Thank you for the details.           02:52 PM, 10th Nov                   Shivani                    I will forward you issu eto our team.           02:53 PM, 10th Nov                   Shivani                    Once we will get any update from them I will get back to you via email.           02:54 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:54 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671884