Subject: Ticket Assigned - Conversation with hind moneam
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:35:02 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hind moneam hind moneam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hind moneam Bot:  Hi Hind Moneam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  1200536518            02:23 PM, 10th Nov                   Shivani                    Hi Hind, Thank you for contacting us. My name is Shivani. How may I help you?           02:24 PM, 10th Nov                     hind moneam                    https://www.maxfashion.com/sa/en/Women/Shoes/Sneakers/MAX-Textured-Chunky-Lace-Up-Sneakers/p/1906803AEEXWHITEMETALLIC           02:24 PM, 10th Nov                     hind moneam                    Please i want a size chart of this sneaker           02:25 PM, 10th Nov                     hind moneam                    Size 40 and 41           02:25 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:26 PM, 10th Nov                     hind moneam                    The size chart same  of all shoses in max website           02:26 PM, 10th Nov                     hind moneam                    I want the size of this shose only in real in size 40 and 41           02:27 PM, 10th Nov                     hind moneam                    Ok iam wait           02:27 PM, 10th Nov                   Shivani                    Thank you for holding up            02:27 PM, 10th Nov                   Shivani                             02:27 PM, 10th Nov                   Shivani                    Kindly check the attached screenshot of the size chart.           02:28 PM, 10th Nov                     hind moneam                    The size chart you send to me now on website of all shose           02:28 PM, 10th Nov                     hind moneam                    I know it and wriite it           02:28 PM, 10th Nov                     hind moneam                    I want the  real size chart of sneaker           02:29 PM, 10th Nov                     hind moneam                    I send to you           02:29 PM, 10th Nov                   Shivani                    I would like to inform you that there is a option "SIZE GUIDE" on the product page and I request you to please click on that then you will able to check the size of that particular item.           02:29 PM, 10th Nov                   Shivani                             02:30 PM, 10th Nov                     hind moneam                    The size chart same on all of max shoes           02:31 PM, 10th Nov                     hind moneam                    Not for each model of shose           02:32 PM, 10th Nov                     hind moneam                    Because it differs from one model to another           02:33 PM, 10th Nov                   Shivani                    Yes, for all the shoe the size chart will be same.           02:33 PM, 10th Nov                     hind moneam                    Ok thank u           02:33 PM, 10th Nov                   Shivani                    You're most welcome.           02:33 PM, 10th Nov                     hind moneam                    Have anice day           02:34 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:34 PM, 10th Nov                   Shivani                    Have a nice day!           02:34 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671787