Subject: Ticket Assigned - Conversation with marilou wallet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:31:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marilou wallet marilou wallet                    Bot:  Hi again! Bot:  Please enter your name Customer:  marilou wallet Bot:  Hi Marilou Wallet ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240495860 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  how to use my code Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Marilou Wallet ,what do you need help with? 
 Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're 
 a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:19 PM, 10th Nov                   Shivani                    Hi Marilou, Thank you for contacting us. My name is Shivani. How may I help you?           02:20 PM, 10th Nov                   Shivani                    Please share your query so I can assist you with.           02:21 PM, 10th Nov                     marilou wallet                    hi how to use my code           02:21 PM, 10th Nov                   Shivani                    I request you to please share the details of the code.           02:21 PM, 10th Nov                     marilou wallet                    ok           02:22 PM, 10th Nov                     marilou wallet                    SDS33           02:22 PM, 10th Nov                     marilou wallet   
                  HELLO are u there           02:23 PM, 10th Nov                   Shivani                    I would request you to please enter the this code in promo code at the checkout page.           02:25 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:28 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:30 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671762