Subject: Ticket Assigned - Conversation with mohammed azher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:30:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed azher mohammed azher                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed azher Bot:  Hi Mohammed Azher ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6238536863 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed Azher ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6238536863 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966540912212            02:08 PM, 10th Nov                   Shivani                    Hi Mohammed, Thank you for contacting us. My name is Shivani. How may I help you?           02:10 PM, 10th Nov                     mohammed azher                    Hello shivani           02:11 PM, 10th Nov                     mohammed azher                    Please check my order status           02:11 PM, 10th Nov                     mohammed azher                    6238536863           02:11 PM, 10th Nov                     mohammed azher                    To much time to deliver           02:11 PM, 10th Nov                     mohammed azher                    Are you there?           02:13 PM, 10th Nov                   Shivani                    I am sorry for the delay.           02:14 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:14 PM, 10th Nov                     mohammed azher                    Ok           02:14 PM, 10th Nov                   Shivani                    Thank you for holding up            02:17 PM, 10th Nov                   Shivani                    I have checked and your status still in progress.           02:17 PM, 10th Nov                   Shivani                    And it is still not shipped from warehouse.           02:17 PM, 10th Nov                   Shivani                    I apologize for the unexpected delay.           02:17 PM, 10th Nov                   Shivani                    I will forward your order delay issue to our concern team. Once I will get any update I will get back to you vi aemail.           02:19 PM, 10th Nov                     mohammed azher                    Pleaseeeee           02:20 PM, 10th Nov                     mohammed azher                    Waiting for delivery           02:20 PM, 10th Nov                   Shivani                    We will try to resolve your issue as soon as possible.           02:20 PM, 10th Nov                   Shivani                    Thank you for your understanding.           02:20 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            02:22 PM, 10th Nov                     mohammed azher                    Please           02:22 PM, 10th Nov                     mohammed azher                    When can i get the order           02:22 PM, 10th Nov                     mohammed azher                    Today or tomorrow?           02:22 PM, 10th Nov                     mohammed azher                    Actually its agift for my family and already delayed           02:23 PM, 10th Nov                   Shivani                    I understand your concern and I will forward your case on priority.           02:25 PM, 10th Nov                     mohammed azher                    Thank u           02:27 PM, 10th Nov                   Shivani                    You're most welcome.           02:28 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:30 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671761