Subject: Ticket Assigned - Conversation with workinesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:25:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with workinesh workinesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  workinesh Bot:  Hi Workinesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:04 PM, 10th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:05 PM, 10th Nov                     workinesh                    good day..i just want to update my refund           02:06 PM, 10th Nov                     workinesh                    its almost a month.           02:06 PM, 10th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           02:08 PM, 10th Nov                   Shivani                    I have checked and your refund for the order #6232351541 is pending.           02:11 PM, 10th Nov                     workinesh                    why           02:11 PM, 10th Nov                   Shivani                    We have already forwarded your refund issue to our team.           02:11 PM, 10th Nov                   Shivani                    We are trying our best to process the refund as soon as possible.           02:12 PM, 10th Nov                     workinesh                    gain again and again           02:12 PM, 10th Nov                     workinesh                    how man weeks i need to wait???           02:13 PM, 10th Nov                   Shivani                    I understand your concern and I apologize for the delay in your refund.           02:14 PM, 10th Nov                   Shivani                    I will again forward your issue to our team on priority.           02:15 PM, 10th Nov                     workinesh                    may i know why its pending?           02:15 PM, 10th Nov                   Shivani                    Our team are trying their best to resolve your issue as soon as possible.           02:16 PM, 10th Nov                   Shivani                    Once I will get any update from them I will get back to you via email.           02:16 PM, 10th Nov                     workinesh                    please pleadr please           02:17 PM, 10th Nov                   Shivani                    Please allow us some more time to resolve the issue.           02:18 PM, 10th Nov                   Shivani                    Is there anything else I can help you with?            02:19 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:21 PM, 10th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:25 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671719