Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 10:00:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Two hours ago the message sent to me that is the delivery is coming or the order with him and I want to do something but i cant know when he is coming !           01:49 PM, 10th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:50 PM, 10th Nov                     User                    Where is the order           01:50 PM, 10th Nov                     User                    The message sent to me is coming           01:50 PM, 10th Nov                     User                    And no contact           01:51 PM, 10th Nov                   Shivani                    Kindly share the order number.           01:52 PM, 10th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:54 PM, 10th Nov                     User                    Yes           01:54 PM, 10th Nov                     User                    2000451789           01:55 PM, 10th Nov                   Shivani                    Thank you for the order number.           01:56 PM, 10th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:56 PM, 10th Nov                     User                    Ok           01:56 PM, 10th Nov                   Shivani                    Thank you for holding up            01:58 PM, 10th Nov                     User                    It’s ok           01:59 PM, 10th Nov                   Shivani                    I have checked and your order is out for delivery.           01:59 PM, 10th Nov                   Shivani                    Our courier team will contact you soon to arrange the delivery of your order.           01:59 PM, 10th Nov                     User                    Ok thank u for helping have a nice day           01:59 PM, 10th Nov                   Shivani                    You're most welcome.           02:00 PM, 10th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:00 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1671582