Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 09:07:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613114432 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529717866            01:01 PM, 09th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:01 PM, 09th Nov                     hi                    I want to claim shukran points on my last online purchase           01:02 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:02 PM, 09th Nov                     hi                    Ok           01:03 PM, 09th Nov                   Shivani                    Thank you for holding up            01:04 PM, 09th Nov                   Shivani                    I have checked and you have got 10 Shukran points on your order #9613114432           01:04 PM, 09th Nov                   Shivani                    Also, your Shukran points will be added to your account after 14 days of the delivery.           01:04 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            01:05 PM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:06 PM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:07 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666992