Subject: Ticket Assigned - Conversation with ann
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 09:03:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ann ann                    Bot:  Hi again! Bot:  Please enter your name Customer:  ann Bot:  Hi Ann ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:51 PM, 09th Nov                   Shivani                    Hi Ann, Thank you for contacting us. My name is Shivani. How may I help you?           12:51 PM, 09th Nov                     ann                    until now the return request I had requested over 10 days ago is still pending           12:52 PM, 09th Nov                     ann                    I dont know how many times I followed up on this issue but until now the courier has not pick up the items!           12:53 PM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           12:54 PM, 09th Nov                   Shivani                    Kindly share the order number.           12:54 PM, 09th Nov                     ann                    Im always told that the issue was forwarded to the concerned team to expedite but nothing is really happening!           12:54 PM, 09th Nov                     ann                    this is sop frustrating!           12:54 PM, 09th Nov                     ann                    ID6235302588           12:55 PM, 09th Nov                   Shivani                    Thank you for the order number.           12:55 PM, 09th Nov                     ann                    Does it usually take this long to return items??? ITS SUCH A HASSLE!           12:55 PM, 09th Nov                   Shivani                    The courier team usually takes 7 - 10 working days t collect the item.           12:56 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:57 PM, 09th Nov                   Shivani                    Thank you for holding up            12:57 PM, 09th Nov                   Shivani                    I have checked and your collection issue has already been forwarded to our courier team.           12:57 PM, 09th Nov                     ann                    the same message I got few days ago!           12:58 PM, 09th Nov                     ann                    its been over 10 days           12:58 PM, 09th Nov                   Shivani                    We will try our best to arrange the collection as soon as possible.           12:59 PM, 09th Nov                   Shivani                    Once we will get any update from our team regarding the collection we will get back to you via email.           01:00 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            01:00 PM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:02 PM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:03 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666968