Subject: Ticket Assigned - Conversation with diya jamal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:53:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diya jamal diya jamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diya jamal Bot:  Hi Diya Jamal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613034366 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509646169            12:40 PM, 09th Nov                   Shivani                    HI Diya, Thank you for contacting us. My name is Shivani. How may I help you?           12:41 PM, 09th Nov                     diya jamal                    Hi.. i wanted to inquire about my order           12:41 PM, 09th Nov                     diya jamal                    I received text msg today that from placed order one item is cancelled.           12:42 PM, 09th Nov                     diya jamal                    ?           12:43 PM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           12:44 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:44 PM, 09th Nov                     diya jamal                    Sure           12:44 PM, 09th Nov                   Shivani                    Thank you for holding up            12:45 PM, 09th Nov                     diya jamal                    Yes           12:46 PM, 09th Nov                   Shivani                    I would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.           12:47 PM, 09th Nov                     diya jamal                    How would i receive refund?           12:47 PM, 09th Nov                     diya jamal                    Wats the process?           12:47 PM, 09th Nov                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:48 PM, 09th Nov                     diya jamal                    Can i order a different blanket and pay the balance?           12:48 PM, 09th Nov                     diya jamal                    I mean can i exchange it?           12:49 PM, 09th Nov                   Shivani                    I am sorry to inform you that we can not add any other item into your order.           12:49 PM, 09th Nov                   Shivani                    I request you to please place a new order again with us.           12:49 PM, 09th Nov                     diya jamal                    Alright.. thanks... thats all           12:50 PM, 09th Nov                   Shivani                    You're most welcome.           12:50 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:50 PM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:52 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666907