Subject: Ticket Assigned - Conversation with theju
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:43:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with theju theju                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  theju Bot:  Hi Theju ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613069389 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562296300            12:33 PM, 09th Nov                     theju                    Hii           12:33 PM, 09th Nov                   Shivani                    Hi Theju, Thank you for contacting us. My name is Shivani. How may I help you?           12:34 PM, 09th Nov                     theju                    Hi.           12:34 PM, 09th Nov                     theju                    I would like to cancel my order with ref #9613069389           12:34 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:34 PM, 09th Nov                     theju                    Okk           12:36 PM, 09th Nov                   Shivani                    Thank you for holding up            12:37 PM, 09th Nov                   Shivani                    I would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:37 PM, 09th Nov                   Shivani                    However, we would request you to not accept the delivery of your order.           12:37 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:39 PM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:42 PM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:43 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666850