Subject: Ticket Assigned - Conversation with mohammad belal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:38:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad belal mohammad belal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad belal Bot:  Hi Mohammad Belal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531402774            12:27 PM, 09th Nov                   Shivani                    Hi Mohammad, Thank you for contacting us. My name is Shivani. How may I help you?           12:28 PM, 09th Nov                     mohammad belal                    Order #6238149344           12:28 PM, 09th Nov                     mohammad belal                    i returned subject order but still not received refund           12:29 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:32 PM, 09th Nov                   Shivani                    Thank you for holding up            12:34 PM, 09th Nov                   Shivani                    I would like to inform you that your product reached our warehouse on 8 Nov, 2020.           12:35 PM, 09th Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:35 PM, 09th Nov                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:35 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:35 PM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:38 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666824