Subject: Ticket Assigned - Conversation with deena alblooshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:37:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deena alblooshi deena alblooshi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deena alblooshi Bot:  Hi Deena Alblooshi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613110002 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558802228            12:20 PM, 09th Nov                     deena alblooshi                    Ok           12:20 PM, 09th Nov                   Shivani                    Hi Deena, Thank you for contacting us. My name is Shivani. How may I help you?           12:20 PM, 09th Nov                     deena alblooshi                    I need to cancel order # 9613110002 please           12:21 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:22 PM, 09th Nov                     deena alblooshi                    Sure           12:22 PM, 09th Nov                   Shivani                    Thank you for holding up            12:26 PM, 09th Nov                   Shivani                    I have checked and your order status is not successful placed it is verifying the payment and at this stage we can not cancel it.           12:28 PM, 09th Nov                     deena alblooshi                    Sure           12:29 PM, 09th Nov                     deena alblooshi                    So can we cancel it because i already edited my order and changed the payment method to COD           12:29 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:29 PM, 09th Nov                   Shivani                    We can not cancel this order.           12:30 PM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:33 PM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:37 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666819