Subject: Ticket Assigned - Conversation with asif raza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:31:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif raza asif raza                    Bot:  Hi again! Bot:  Please enter your name Customer:  asif raza Bot:  Hi Asif Raza ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:15 PM, 09th Nov                   Shivani                    Hi Asif, Thank you for contacting us. My name is Shivani. How may I help you?           12:15 PM, 09th Nov                     asif raza                    Hi Shivani           12:16 PM, 09th Nov                     asif raza                    Dear i have raised one return request on 31 0f octuber but till now no response           12:16 PM, 09th Nov                     asif raza                    I am continuously complaining your team but no results           12:17 PM, 09th Nov                   Shivani                    Kindly share the order number.           12:17 PM, 09th Nov                     asif raza                    Please help me this time           12:17 PM, 09th Nov                     asif raza                    I will swear i will never purchase next time from you           12:18 PM, 09th Nov                     asif raza                    Just help me to returnbthis time           12:18 PM, 09th Nov                     asif raza                    62365856672           12:18 PM, 09th Nov                     asif raza                    This is order no           12:18 PM, 09th Nov                   Shivani                    Thank you for the order number.           12:19 PM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           12:19 PM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:19 PM, 09th Nov                     asif raza                    6236585672           12:20 PM, 09th Nov                     asif raza                    Sorry this is right number           12:20 PM, 09th Nov                     asif raza                    Ya sure           12:20 PM, 09th Nov                   Shivani                    I have checked and your collection issue already been forwarded to our concerned team.           12:21 PM, 09th Nov                     asif raza                    Dear i am not returning due to any fault of mine.           12:22 PM, 09th Nov                     asif raza                    I received damaged clothes           12:22 PM, 09th Nov                     asif raza                    So mam when they will collect and when i can get my money back           12:23 PM, 09th Nov                   Shivani                    I understand you concern and we are working to resolve the issue as soon as possible.           12:24 PM, 09th Nov                   Shivani                    We will arrange the collection of the items on priority.           12:24 PM, 09th Nov                     asif raza                    Please mam thank you           12:24 PM, 09th Nov                   Shivani                    Please share your complete address and contact number.           12:25 PM, 09th Nov                     asif raza                    Asif Raza           12:25 PM, 09th Nov                     asif raza                    Near riyad bank, rabigh           12:26 PM, 09th Nov                     asif raza                    0564214723           12:26 PM, 09th Nov                   Shivani                    Thank you for the details.           12:27 PM, 09th Nov                     asif raza                    Rabigh,Makkah region           12:27 PM, 09th Nov                     asif raza                    Ok mam thanks           12:27 PM, 09th Nov                   Shivani                    You're most welcome.           12:28 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:28 PM, 09th Nov                     asif raza                    No mam just resolve this issue           12:29 PM, 09th Nov                   Shivani                    We will try our best to resolve it on priority.           12:30 PM, 09th Nov                     asif raza                    Okay bye           12:30 PM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:30 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666789