Subject: Ticket Assigned - Conversation with abdul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 07:24:16 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:03 AM, 09th Nov                     abdul                    Order no. 6224027442           11:04 AM, 09th Nov                     abdul                    It’s more than a month I returned the item, still haven’t got refund?           11:05 AM, 09th Nov                   Shivani                    Hi Abdul, Thank you for contacting us. My name is Shivani. How may I help you?           11:10 AM, 09th Nov                     abdul                    ?           11:10 AM, 09th Nov                     abdul                    I hadn’t received refund           11:11 AM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           11:11 AM, 09th Nov                     abdul                    6224027442           11:11 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:11 AM, 09th Nov                     abdul                    Ok           11:11 AM, 09th Nov                   Shivani                    Thank you for holding up            11:14 AM, 09th Nov                   Shivani                    I have checked and your item has been returned back to warehouse.           11:14 AM, 09th Nov                     abdul                    It’s been more than a month           11:16 AM, 09th Nov                     abdul                    No refund           11:16 AM, 09th Nov                   Shivani                    I am sorry for the delay in refund.           11:18 AM, 09th Nov                   Shivani                    I will forward your issue to our concern team. Once we will get any update we will get back to you.           11:18 AM, 09th Nov                     abdul                    Ok           11:18 AM, 09th Nov                   Shivani                    I will get back to you via email.           11:20 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            11:20 AM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:24 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666469