Subject: Ticket Assigned - Conversation with dalal almajed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 07:23:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dalal almajed dalal almajed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dalal almajed Bot:  Hi Dalal Almajed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7413085272 Bot:    Your order status is  : Placed   If you have not received your order, it will take 9 to 14 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336330109            11:08 AM, 09th Nov                     dalal
  almajed                    Okay           11:09 AM, 09th Nov                   Shivani                    Hi Dalal, Thank you for contacting us. My name is Shivani. How may I help you?           11:12 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:14 AM, 09th Nov                     dalal almajed                    Yes           11:17 AM, 09th Nov                     dalal almajed                    Hello           11:17 AM, 09th Nov                     dalal almajed                    7413085272           11:17 AM, 09th Nov                     dalal almajed                    Id like to ask about my order through the website           11:17 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:18 AM, 09th Nov                     dalal almajed                    Okay           11:19 AM, 09th Nov         
           Shivani                    I am sorry to inform you that I can only able to assist you with Centrepoint and Max orders.           11:20 AM, 09th Nov                   Shivani                    I request you to please contact Home Centre Support Team on 8000-8466 and email at [email-masked].           11:20 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help for Centrepoint and Max query.           11:23 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666467