Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 07:21:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560345035            10:50 AM, 09th Nov                     hello                    ?           10:51 AM, 09th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:51 AM, 09th Nov                     hello                    Hello           10:51 AM, 09th Nov                     hello                    I ordered 2.months ago           10:51 AM, 09th Nov                     hello                    And till today i didnt ger my refund!!           10:52 AM, 09th Nov                     hello                    Im calling and no one is answering           10:52 AM, 09th Nov                     hello                    This is unacceptable!!           10:52 AM, 09th Nov                     hello                    ??           10:54 AM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           10:55 AM, 09th Nov                   Shivani                    Kindly share the order number.           10:55 AM, 09th Nov                     hello                    8202639517           10:55 AM, 09th Nov                   Shivani                    Thank you for the order number.           10:56 AM, 09th Nov                     hello                    Yw           10:56 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:57 AM, 09th Nov                     hello                    Ok           10:57 AM, 09th Nov                     hello                    ?           11:02 AM, 09th Nov                   Shivani                    Thank you for holding up            11:02 AM, 09th Nov                     hello                    Yw           11:02 AM, 09th Nov                     hello                    So?           11:02 AM, 09th Nov                     hello                    ??           11:04 AM, 09th Nov                   Shivani                    I would like to inform you that we have process the refund on 10 Oct, 2020           11:04 AM, 09th Nov                     hello                    Thwre was no refund in my bank avcount           11:04 AM, 09th Nov                   Shivani                    We have processed the refund in the card ending with *0866           11:05 AM, 09th Nov                     hello                    I didnt get my refund           11:06 AM, 09th Nov                     hello                    ??           11:09 AM, 09th Nov                   Shivani                    Please contact to your bank and this is the transaction ID 202028231639631           11:09 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            11:11 AM, 09th Nov                     hello                    I called last week and they told me they will refund           11:11 AM, 09th Nov                     hello                    How are you saying that its reciever 10/10           11:12 AM, 09th Nov                     hello                    Whats the customer service number in kuwait?           11:12 AM, 09th Nov                     hello                    ???           11:13 AM, 09th Nov                   Shivani                    As per our record your refund for this order has been procesed.           11:16 AM, 09th Nov                   Shivani                    The refund is 8 Oct, 2020 not 10 Oct, 2020. I am sorry for that.           11:17 AM, 09th Nov                   Shivani                    Please contact to your bank and this is the transaction ID 202028231639631 for the refund and they would be happy to help you.           11:17 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:18 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:20 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666453