Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 07:15:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502360946            10:47 AM, 09th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:49 AM, 09th Nov                     hi                    hi shivani           10:49 AM, 09th Nov                     hi                    20 days before i return my order in ur outlet till now i dint recive cash           10:49 AM, 09th Nov                     hi                    even i contact ur custmor servise ..issued request ..request number is 1650421           10:50 AM, 09th Nov                     hi                    sorry above number is wrong           10:50 AM, 09th Nov                     hi                    1650421           10:51 AM, 09th Nov                     hi                    reqest number for refund           10:51 AM, 09th Nov                     hi                    hellow           10:53 AM, 09th Nov                     hi                    hello           10:53 AM, 09th Nov                     hi                    r u there           10:53 AM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           10:53 AM, 09th Nov                   Shivani                    Please share the order number.           10:53 AM, 09th Nov                     hi                    6233492227           10:55 AM, 09th Nov                     hi                    i have slip which i get it in ur outlet           10:56 AM, 09th Nov                     hi                    1650421           10:56 AM, 09th Nov                     hi                    request number           10:57 AM, 09th Nov                   Shivani                    Thank you for the details.           10:57 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:57 AM, 09th Nov                     hi                    ok           10:57 AM, 09th Nov                   Shivani                    Thank you for holding up            11:00 AM, 09th Nov                     hi                    ok           11:02 AM, 09th Nov                   Shivani                    We would like to inform you that we have process the refund on 26 Oct, 2020           11:04 AM, 09th Nov                   Shivani                    This is the transaction reference number #169999990011237629           11:04 AM, 09th Nov                     hi                    so how many day it will take           11:04 AM, 09th Nov                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           11:08 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            11:09 AM, 09th Nov                     hi                    maam ...today is 9 novmebr its mean todays 15 day completd           11:11 AM, 09th Nov                     hi                    i hope toady i will get back my money           11:12 AM, 09th Nov                   Shivani                    Please note that it will take 2 - 15 working days and Friday Saturday not consider as working days.           11:13 AM, 09th Nov                     hi                    ok ....           11:13 AM, 09th Nov                     hi                    i will wait           11:13 AM, 09th Nov                     hi                    thanks           11:13 AM, 09th Nov                     hi                    if there is something i wil contact u           11:14 AM, 09th Nov                   Shivani                    You're most welcome.           11:15 AM, 09th Nov                   Shivani                    Sure           11:15 AM, 09th Nov                   Shivani                    I would be happy to help you.           11:15 AM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:15 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666433