Subject: Ticket Assigned - Conversation with workinesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:59:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with workinesh workinesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  workinesh Bot:  Hi Workinesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:44 AM, 09th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:44 AM, 09th Nov                     workinesh                    dit lmost a monmh           10:45 AM, 09th Nov                     workinesh                    good dayjustant to update my refundust w           10:45 AM, 09th Nov                     workinesh                    it's almost a mmonth           10:45 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:46 AM, 09th Nov                     workinesh                    okay           10:47 AM, 09th Nov                   Shivani                    Thank you for holding up            10:49 AM, 09th Nov                   Shivani                    I have checked and your refund issue has been forwarded to our team and we are waiting for their update.           10:50 AM, 09th Nov                     workinesh                    still???           10:51 AM, 09th Nov                     workinesh                    ho ny .will udates iw           10:51 AM, 09th Nov                     workinesh                    how many weeks illwaitandupadetd           10:51 AM, 09th Nov                   Shivani                    We are trying our best to resolve your issue as soon as possible.           10:54 AM, 09th Nov                   Shivani                    Please allow us some more time to resolve it on priority.           10:54 AM, 09th Nov                   Shivani                    We will get back to you soon once we will get any update from them.           10:54 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:54 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:56 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:59 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666359