Subject: Ticket Assigned - Conversation with ashrafi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:53:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashrafi ashrafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashrafi Bot:  Hi Ashrafi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566363722            10:40 AM, 09th Nov                     ashrafi                    I have a query           10:40 AM, 09th Nov                   Shivani                    Hi Ashrafi, Thank you for contacting us. My name is Shivani. How may I help you?           10:41 AM, 09th Nov                     ashrafi                    I want to order something,  is it not free delivery?           10:42 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:43 AM, 09th Nov                     ashrafi                    Why it is asking  aed 10 as shipping  charge           10:44 AM, 09th Nov                   Shivani                    Thank you for holding up            10:45 AM, 09th Nov                   Shivani                    I would like to inform you that the delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.           10:47 AM, 09th Nov                   Shivani                    There will also be an additional service charge of AED 10 on all Cash on Delivery orders.           10:47 AM, 09th Nov                   Shivani                    This is for Centrepoint order.           10:47 AM, 09th Nov                   Shivani                    For Max - Delivery is free on orders of AED 99 and above. If your total order value is less than AED 99, you will be charged AED 10 for delivery.           10:48 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:48 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:51 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:52 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666335