Subject: Ticket Assigned - Conversation with jakii julleza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:44:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jakii julleza jakii julleza                    Bot:  Hi again! Bot:  Please enter your name Customer:  jakii julleza Bot:  Hi Jakii Julleza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613060251 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 AM, 09th Nov                   Shivani                    Hi Jakii, Thank you for contacting us. My name is Shivani. How may I help you?           10:25 AM, 09th Nov                     jakii julleza                    i place an order, but ur system showing different color than what i choose. its look like same color for my 3 orders.           10:25 AM, 09th Nov                   Shivani                    Kindly share the name of the item which you are referring.           10:27 AM, 09th Nov                     jakii julleza                    9613060251 can u check my order. ur system showing not d same color ing the picture i supposed to order. like the same order i made before. i order white color but u deliver green green. kindly double check the items. thank you           10:28 AM, 09th Nov                     jakii julleza                             10:28 AM, 09th Nov                   Shivani                    I have checked and your issue has been already forwarded to our concerned team and we will get back to you.           10:29 AM, 09th Nov                     jakii julleza                    kindly check this screen shot. i ordered multi color plain tshirt but it showing in d picture but ur system telling its all black. same with my bra oder. thank you.           10:30 AM, 09th Nov                     jakii julleza                    kindly troubleshoot d problem as soon as possible. i don’t want to receive wrong items same like what i ordered before. im not satisfied. thank you.           10:31 AM, 09th Nov                   Shivani                    We have already escalated your issue to our team and they are working on it.           10:32 AM, 09th Nov                   Shivani                    Once we will get any update we will get back to you.           10:32 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:32 AM, 09th Nov                     jakii julleza                    where can i received d update? here or in my email?           10:33 AM, 09th Nov                   Shivani                    We will try to resolve your issue as soon as possible.           10:34 AM, 09th Nov                     jakii julleza                    and another problem. how many times i ordered through online but my shukran points was not added.           10:34 AM, 09th Nov                   Shivani                    I would like to inform you that your Shukran points will be added to your account after 14 days of the delivery.           10:36 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:36 AM, 09th Nov                     jakii julleza                    i order many times more than 14 days but still my shukran points was 0. ur system was not updated?           10:37 AM, 09th Nov                     jakii julleza                             10:37 AM, 09th Nov                   Shivani                    I have checked and you have 15 Pending Shukran points.           10:38 AM, 09th Nov                   Shivani                    All the points will be added to your account after 14 days of the delivery.           10:38 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:43 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:44 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666310