Subject: Ticket Assigned - Conversation with track
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:15:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with track track                    Bot:  Hi again! Bot:  Please enter your name Customer:  track Bot:  Hi Track ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612625538 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:53 AM, 09th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           09:53 AM, 09th Nov                     track                    Hi my order number is 9612625538           09:53 AM, 09th Nov                     track                    Can I please know where it is right now           09:53 AM, 09th Nov                     track                    I need it urgently by today           09:53 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:54 AM, 09th Nov                     track                    Yes           09:54 AM, 09th Nov                     track                    Ok           09:55 AM, 09th Nov                   Shivani                    Thank you for holding up            09:57 AM, 09th Nov                     track                    ?           09:58 AM, 09th Nov                   Shivani                    I can see that your order has been placed successfully on 7 Nov, 2020 and it will take 2 - 3 working days to make it ready for pick up.           09:58 AM, 09th Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           09:58 AM, 09th Nov                     track                    Is there any way I can get it by today           09:59 AM, 09th Nov                     track                    I need it urgently           09:59 AM, 09th Nov                   Shivani                    I am sorry to inform you that your order still ready to be shipped.           10:02 AM, 09th Nov                     track                    So where is it currently?           10:02 AM, 09th Nov                   Shivani                    Your order still not shipped from warehouse.           10:03 AM, 09th Nov                     track                    Oh no           10:04 AM, 09th Nov                     track                    Will it be shipped today           10:04 AM, 09th Nov                   Shivani                    The order status is ready to be shipped and once it will ship you will receive notification.           10:06 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:07 AM, 09th Nov                     track                    OhNO           10:07 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?           10:09 AM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:12 AM, 09th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:15 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666203