Subject: New Reply Received - Re: Your partial cancellation has been processed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:09:01 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div dir="auto">Hello.<div dir="auto">Thank you for your response i understood the reason of what happend but i want to know when i can collect the rest items in my order </div>
<div dir="auto">Thank you</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 9, 2020, 6:24 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div>Hi Mayar,</div></div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #2000433548</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>During quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item were cancelled and you received a notification regarding the same items.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663928