Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 06:04:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506900920            09:37 AM, 09th Nov                   Shivani                    Hi, Thank you for contacting us. My name is Shivani. How may I help you?           09:37 AM, 09th Nov                     hi                    Hi Shivani           09:38 AM, 09th Nov                     hi                    I ordered online           09:38 AM, 09th Nov                     hi                    And went to return in store           09:38 AM, 09th Nov                     hi                    They gave me a receipt           09:38 AM, 09th Nov                     hi                    Now I want to add it to my online wallet           09:39 AM, 09th Nov                     hi                    Can you help me           09:39 AM, 09th Nov                   Shivani                    Kindly share the order number.           09:40 AM, 09th Nov                     hi                             09:43 AM, 09th Nov                   Shivani                    Thank you for the details.           09:45 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:46 AM, 09th Nov                     hi                    Sure           09:48 AM, 09th Nov                   Shivani                    Thank you for holding up            09:50 AM, 09th Nov                   Shivani                    I am sorry to inform you that we can not transfer the credit money to your my credit wallet.           09:51 AM, 09th Nov                     hi                    Why           09:51 AM, 09th Nov                   Shivani                    However, you can use your credit note to place your online order with us.           09:51 AM, 09th Nov                     hi                    How           09:51 AM, 09th Nov                     hi                    I tried and failed           09:52 AM, 09th Nov                   Shivani                    You need to enter the credit note code in the promo code section at the checkout page.           09:54 AM, 09th Nov                     hi                    Ok           09:54 AM, 09th Nov                     hi                    Can you extend it?           09:54 AM, 09th Nov                   Shivani                    We are sorry to inform you that we can not extend the validity of your vouchers.           09:55 AM, 09th Nov                     hi                    Also do I have to use the whole amount once or I can use it many times           09:55 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:55 AM, 09th Nov                     hi                    Sure           09:55 AM, 09th Nov                   Shivani                    Thank you for holding up            09:59 AM, 09th Nov                   Shivani                    I have checked and the voucher code you need to enter in the promo code section is  6484261964-23733458-69873-74389 for babyshop items.           10:00 AM, 09th Nov                   Shivani                    And 6484261964-23733461-18026-47223 for Splash items           10:00 AM, 09th Nov                   Shivani                    The voucher code can only be used once, on a single transaction – per head/credit card/registration.           10:00 AM, 09th Nov                     hi                    This is not good but thanks           10:01 AM, 09th Nov                     hi                    I appreciate your help           10:01 AM, 09th Nov                   Shivani                    You're most welcome.           10:01 AM, 09th Nov                   Shivani                    Is there anything else I can help you with?            10:01 AM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:03 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666174