Subject: Ticket Assigned - Conversation with saleem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 05:48:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saleem saleem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saleem Bot:  Hi Saleem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6238738862 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568438109            09:39 AM, 09th Nov                   Shivani           
          Hi Saleem, Thank you for contacting us. My name is Shivani. How may I help you?           09:40 AM, 09th Nov                     saleem                    6238738862 order status not updated           09:41 AM, 09th Nov                     saleem                    Nor I received confirmation sms           09:41 AM, 09th Nov                     saleem                    It's pick up from store           09:42 AM, 09th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:42 AM, 09th Nov                     saleem                    Ok           09:42 AM, 09th Nov                   Shivani                    I am sorry to inform you that I can only able to assist you with Centrepoint and Max orders.           09:43 AM, 09th Nov                     saleem                    Ok           09:44 AM, 09th Nov                   Shivani                    I request you to please contact Home Centre S
 upport Team on #(800-1234663) and email at [email-masked].           09:45 AM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:48 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666132