Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 12:12:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for the update but it’s not satisfactory!</div>
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<div dir="auto">There’s obviously a glitch with your system and it’s disappointing that your IT team hasn’t been able to solve it still. What about my money? This will keep going in circles like this forever? Can I get a voucher at least with that amount? </div>
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<div dir="auto">Waiting for your reply! </div>
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<div>On Sat, 7 Nov 2020 at 10:34 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div>Hi Elena,<br><br>Thank you for your patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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<br>SILVIA RIPANU, <br><br>Senior Airport Services Agent l EMIRATES AIRLINE <br>P.O. Box 686, Dubai, U.A.E<br>M: +971 526 362236 |  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1530555