Subject: Ticket Assigned - Conversation with raylyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 07:12:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raylyn raylyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  raylyn Bot:  Hi Raylyn ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:28 AM, 08th Nov                     raylyn                    Ok           10:29 AM, 08th Nov                     raylyn                    Follow up my return back money           10:29 AM, 08th Nov                   Shivani                    Hi Raylyn, Thank you for contacting us. My name is Shivani. How may I help you?           10:30 AM, 08th Nov                     raylyn                    Follow up my return money           10:30 AM, 08th Nov                     raylyn                    All item for my return is already collect           10:31 AM, 08th Nov                   Shivani                    Kindly share the order number.           10:32 AM, 08th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:34 AM, 08th Nov                     raylyn                             10:35 AM, 08th Nov                     raylyn                             10:35 AM, 08th Nov                   Shivani                    Thank you for the order numbers.           10:36 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:37 AM, 08th Nov                     raylyn                    Ok           10:37 AM, 08th Nov                   Shivani                    Thank you for holding up            10:39 AM, 08th Nov                   Shivani                    For the order number #6236588089           10:39 AM, 08th Nov                   Shivani                    Please confirm how many item have you returned and also share the name of the items along with the item id or image.           10:40 AM, 08th Nov                     raylyn                    1item 1 item           10:41 AM, 08th Nov                     raylyn                    7sar           10:41 AM, 08th Nov                   Shivani                    Please share the name of the item           10:42 AM, 08th Nov                   Shivani                    Is it #Printed Camisole with Scoop Neck and Spaghetti Straps ?           10:42 AM, 08th Nov                     raylyn                    Wait           10:43 AM, 08th Nov                   Shivani                    Sure           10:43 AM, 08th Nov                     raylyn                             10:44 AM, 08th Nov                   Shivani                    Thank you for confirming.           10:45 AM, 08th Nov                   Shivani                    I would like to inform you that we have processed the refund for this item on 5 Nov, 2020 with the reference number #169999990017988432.           10:46 AM, 08th Nov                   Shivani                    Also, for the order order number #6237476106           10:47 AM, 08th Nov                   Shivani                    As per our record the collection has not been done yet for both the items.           10:47 AM, 08th Nov                     raylyn                    OK thank you           10:47 AM, 08th Nov                   Shivani                    Please confirm the items are still with you?           10:48 AM, 08th Nov                   Shivani                    You're most welcome.           10:48 AM, 08th Nov                     raylyn                    No he collect already           10:48 AM, 08th Nov                     raylyn                    Tnc           10:48 AM, 08th Nov                   Shivani                    Do you have any return slip or tracking id under which you have returned the item?           10:49 AM, 08th Nov                   Shivani                    Have you return both orders item together?           10:49 AM, 08th Nov                     raylyn                    I will check           10:50 AM, 08th Nov                   Shivani                    Sure           10:51 AM, 08th Nov                     raylyn                             10:51 AM, 08th Nov                   Shivani                    Please share the name of the item which you have returned in the order #6237476106.           10:53 AM, 08th Nov                     raylyn                    Wait           10:54 AM, 08th Nov                   Shivani                    Please take your time.           10:55 AM, 08th Nov                     raylyn                             10:56 AM, 08th Nov                     raylyn                             10:56 AM, 08th Nov                     raylyn                             10:57 AM, 08th Nov                   Shivani                    So you have returned these two item in your order #6237476106           10:58 AM, 08th Nov                   Shivani                    Sustainable Printed T-Shirt with Round Neck           10:58 AM, 08th Nov                   Shivani                    Sustainable Printed T-Shirt with Short Sleeves           10:58 AM, 08th Nov                     raylyn                    No           10:58 AM, 08th Nov                     raylyn                    Because I pay a card           10:59 AM, 08th Nov                     raylyn                    Even the cancelled I already pay           10:59 AM, 08th Nov                   Shivani                    Are you looking for the cancelled item amount?           11:00 AM, 08th Nov                     raylyn                    Cancelled and return           11:00 AM, 08th Nov                     raylyn                    I have a return item and cancelled           11:01 AM, 08th Nov                   Shivani                    For the cancelled item we have processed refund on 31 Oct, 2020 and the transaction number is 169999990020069512           11:02 AM, 08th Nov                     raylyn                    Ok           11:02 AM, 08th Nov                   Shivani                    I request you to please confirm how many items have you returned.           11:03 AM, 08th Nov                     raylyn                    3 items           11:04 AM, 08th Nov                   Shivani                    Please share the name of the items.           11:05 AM, 08th Nov                     raylyn                    But my cancelled item not yet received my money           11:05 AM, 08th Nov                     raylyn                    I already send           11:05 AM, 08th Nov                     raylyn                    My return item           11:06 AM, 08th Nov                   Shivani                    For the cancelled item we have processed refund on 31 Oct, 2020 and the transaction number is 169999990020069512, kindly contact to your bank.           11:06 AM, 08th Nov                   Shivani                    These are the return item for which you have requested to return.  Sustainable Printed T-Shirt with Round Neck Sustainable Printed T-Shirt with Short Sleeves           11:07 AM, 08th Nov                   Shivani                    Is that correct?           11:07 AM, 08th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:10 AM, 08th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:12 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1662194