Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 06:37:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:17 AM, 08th Nov                     hello                    Ok           10:17 AM, 08th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:18 AM, 08th Nov                     hello                    Hi           10:18 AM, 08th Nov                     hello                    I have refund request that has been pending for over a month           10:19 AM, 08th Nov                   Shivani                    Kindly share the order number.           10:20 AM, 08th Nov                     hello                             10:20 AM, 08th Nov                     hello                    This was oct 14 and i still didnt get money back           10:21 AM, 08th Nov                   Shivani                    Thank you for the order number.           10:22 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:24 AM, 08th Nov                     hello                    Ok           10:24 AM, 08th Nov                   Shivani                    Thank you for holding up            10:27 AM, 08th Nov                   Shivani                    I have checked and your refund for both the returned item already been processed on  14 Oct, 2020 from our side.           10:28 AM, 08th Nov                     hello                    But i didnt receive anything..           10:29 AM, 08th Nov                   Shivani                    I request you to please contact your bank and check with them.           10:31 AM, 08th Nov                     hello                    Is there anything i need to share? Reference number?           10:33 AM, 08th Nov                   Shivani                    This is the reference transaction number #169999990005307828.           10:33 AM, 08th Nov                     hello                    Ok           10:33 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            10:34 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:37 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1662078