Subject: Ticket Assigned - Conversation with tony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 06:37:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tony tony                    Bot:  Hi again! Bot:  Please enter your name Customer:  tony Bot:  Hi Tony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611462441 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:22 AM, 08th Nov                   Shivani                    Hi Tony, Thank you for contacting us. My name is Shivani. How may I help you?           10:22 AM, 08th Nov                     tony                    Not received my order           10:22 AM, 08th Nov                     tony                    ??           10:24 AM, 08th Nov                     tony                    9611462441           10:25 AM, 08th Nov                   Shivani                    I have checked and I would like to inform you that our team tried contacted you on  +971522814996 but did not receive any response.           10:25 AM, 08th Nov                     tony                    Nobody contacted           10:26 AM, 08th Nov                     tony                    They are lying           10:26 AM, 08th Nov                     tony                    Not even once they called           10:26 AM, 08th Nov                     tony                    Worst courier service           10:26 AM, 08th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           10:27 AM, 08th Nov                   Shivani                    Kindly share your alternate contact number and complete address.           10:27 AM, 08th Nov                     tony                    I need the item today           10:28 AM, 08th Nov                     tony                    Feeling Shame for this poor service           10:28 AM, 08th Nov                     tony                    Need item anyway           10:29 AM, 08th Nov                   Shivani                    Please share your alternate contact number and complete address so I can forward your issue to our team.           10:30 AM, 08th Nov                     tony                    0522814996           10:31 AM, 08th Nov                     tony                    Only no           10:31 AM, 08th Nov                     tony                    U can check now           10:31 AM, 08th Nov                     tony                    Every call are coming           10:31 AM, 08th Nov                     tony                    Only max courier call is not coming..very strange           10:32 AM, 08th Nov                     tony                    Tell your courier service team to be genuine           10:33 AM, 08th Nov                   Shivani                    Thank you for the contact number.           10:33 AM, 08th Nov                   Shivani                    I will forwarded your issue to our concern team. Once we will get any update we will get back to you.           10:33 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            10:34 AM, 08th Nov                     tony                    Really don’t understand why they r not delivering           10:34 AM, 08th Nov                     tony                    I need a proper action today itself           10:34 AM, 08th Nov                   Shivani                    I will forward your issue on priority. Please allow us some time to resolve it.           10:35 AM, 08th Nov                     tony                    Ok           10:35 AM, 08th Nov                   Shivani                    Thank you for your cooperation.  It was a pleasure assisting you. Thank you for contacting us.           10:37 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1662074