Subject: Ticket Assigned - Conversation with faiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 06:34:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiza faiza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faiza Bot:  Hi Faiza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612109100 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567962336            10:21 AM, 08th Nov                   Shivani                    Hi Faiza, Thank you for contacting us. My name is Shivani. How may I help you?           10:22 AM, 08th Nov                     faiza                    On friday i received a call about delivering of my order but i was not at home so i request to deliver it on saturday           10:23 AM, 08th Nov                     faiza                    But yesterday no call or no delivery           10:23 AM, 08th Nov                     faiza                    9612109100order number           10:23 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:24 AM, 08th Nov                     faiza                    Ok.           10:24 AM, 08th Nov                   Shivani                    Thank you for holding up            10:27 AM, 08th Nov                     faiza                    No oroblem           10:28 AM, 08th Nov                   Shivani                    I have checked and your order has been shipped on 5 Nov, 2020.           10:29 AM, 08th Nov                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           10:29 AM, 08th Nov                     faiza                    I know its been shipped           10:29 AM, 08th Nov                     faiza                    I also received a call from the couri3           10:30 AM, 08th Nov                     faiza                    Courier           10:30 AM, 08th Nov                     faiza                    But i was not at home           10:30 AM, 08th Nov                     faiza                    Request them to deliver on saturday but so far no call from their side           10:30 AM, 08th Nov                   Shivani                    I will forward your issue to our team and will get back to you via email once receive any update from our team.           10:31 AM, 08th Nov                     faiza                    Ok           10:31 AM, 08th Nov                     faiza                    Thanks           10:31 AM, 08th Nov                   Shivani                    You're most welcome.           10:32 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            10:32 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:34 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1662061