Subject: Ticket Assigned - Conversation with noorasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 06:07:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noorasha noorasha                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Noorasha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:57 AM, 08th Nov                     noorasha                    When will I get the product cash I returned?           09:58 AM, 08th Nov                   Shivani                    Hi Noorasha, Thank you for contacting us. My name is Shivani. How may I help you?           09:58 AM, 08th Nov                   Shivani                    Kindly share your order number.           09:59 AM, 08th Nov                     noorasha                    Please credit max app           10:00 AM, 08th Nov                     noorasha                    9612014537           10:00 AM, 08th Nov                   Shivani                    Thank you for the order number.           10:00 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:00 AM, 08th Nov                     noorasha                    K           10:01 AM, 08th Nov                   Shivani                    Thank you for holding up            10:02 AM, 08th Nov                   Shivani                    I would like to inform you that your product will take 2 - 3 business days to reach our warehouse.           10:03 AM, 08th Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:03 AM, 08th Nov                   Shivani                    Once the refund is processed the amount you paid will be refunded to your my credit wallet in 24 hours.           10:04 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            10:04 AM, 08th Nov                     noorasha                    Thank you mam           10:05 AM, 08th Nov                   Shivani                    You're most welcome.           10:05 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:07 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661975