Subject: Ticket Assigned - Conversation with ahammed asharaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:55:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahammed asharaf ahammed asharaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahammed asharaf Bot:  Hi Ahammed Asharaf ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612613932 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554243157            09:42 AM, 08th Nov                     ahammed asharaf                    Ok           09:42 AM, 08th Nov                   Shivani                    Hi Ahammed, Thank you for contacting us. My name is Shivani. How may I help you?           09:43 AM, 08th Nov                     ahammed asharaf                    9612613932. This is my order number, its automatically cancel some of my order           09:44 AM, 08th Nov                     ahammed asharaf                    I want know why my order cancelled           09:45 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:45 AM, 08th Nov                     ahammed asharaf                    Ok           09:45 AM, 08th Nov                   Shivani                    Thank you for holding up            09:47 AM, 08th Nov                   Shivani                    I would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it.           09:47 AM, 08th Nov                   Shivani                    This is the reason why the item was cancelled and you received a notification regarding the same item.           09:48 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            09:48 AM, 08th Nov                     ahammed asharaf                    Ohh           09:49 AM, 08th Nov                     ahammed asharaf                    Its ok           09:49 AM, 08th Nov                   Shivani                    Thank you for understanding.           09:50 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            09:50 AM, 08th Nov                     ahammed asharaf                    Any chance to get those item again?           09:50 AM, 08th Nov                   Shivani                    The item is out of stock at the moment.           09:51 AM, 08th Nov                   Shivani                    Kindly check it here at   https://www.centrepointstores.com/ae/en/Men/Footwear/Shoes/Men%27s-Sneakers/SHOEMART-Lee-Cooper-Low-Ankle-Sneakers-with-Lace-Up-Closure/p/161885824           09:52 AM, 08th Nov                     ahammed asharaf                    Thank yu           09:52 AM, 08th Nov                   Shivani                    However, in order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           09:52 AM, 08th Nov                   Shivani                    You're most welcome.           09:53 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:55 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661943